Parts & service: Repairs process
Synchronised Technology (Syntec), the authorised distribution partner for beyerdynamic Australia & New Zealand aims to provide you with the most relevant information in relation to both the warranty of your product and in addition if required; further information on the repair, servicing, upgrading or supply of spare parts.
Repairs Process - the first step
If you do experience a problem with your product (whether it is in or out of warranty), your (place of purchase) is there to assist you along the way. In adition, you can always contact us at any time so we can provide you with the best advice, we are here to assist you with identifying and solving any issues that may arise.
In Australia:
You can contact us by email; support@beyerdynamic.com.au or by phone,
on (1300 467 968) Monday to Friday, 9:00AM to 5.00PM (AEST).
In New Zealand:
You can contact us by email; support@beyerdynamic.com.au or by phone,
on (0800 4 796 832) Monday to Friday, 9:00AM to 4.00PM (NZST).
How to book in a repair
In order to provide you with the required information and process for your region, please email; support@beyerdynamic.com.au
Returning products
Note: Items received without correct packaging or required information may delay the service process and may be subject to an investigation fee.
Packaging goods
Synchronised Technology (Syntec), is not responsible for items lost or damaged during the return of the item to Synchronised Technology (Syntec), or an authorised return location.
Ideally all items returned should be in the original packaging. If original packaging is unavailable, item(s) should be packaged in an acceptable way so not to be damaged during transit.
We suggest using your local Postal services and registering the item in case of loss or damaged during transit if shipment of the item is required.
All shipping costs associated with returning the item to Synchronised Technology (Syntec), or an authorised return location is at the end user’s expense.
Products returned must include the following information:
Contact Information
Return delivery address
Email address (important for communication)
Detailed fault description
Copy of Proof of Purchase (if claiming warranty)