Parts & service: FAQ

In Australia:
You can contact us by email; support@beyerdynamic.com.au or by phone, 
on (1300 467 968) Monday to Friday, 9:00AM to 5.00PM (AEST).

In New Zealand:
You can contact us by email; support@beyerdynamic.com.au or by phone,
on (0800 4 796 832) Monday to Friday, 9:00AM to 4.00PM (NZST).

How to book in a repair

In order to provide you with the required information and process for your region, please email; support@beyerdynamic.com.au 

How do I know if my repaired goods have arrived?

Depending on how the item was shipped, allow 2-5 days for delivery. When we receive your packaged goods and book them into our computer system you will receive a courtesy automated email, with your job service reference number.

How long will it normally take for a repair?

The average turnaround is within ten working days, at times when spare parts are not in stock it will take longer. When parts are not in stock, a courtesy email will be sent advising you with an approximate time that it will take for the parts to arrive.

What if I did not receive my repaired item?

When repairs are completed you will receive a courtesy email, informing your service order is completed and requesting you to contact us for payment.

If the repair is a warranty claim, it would be despatched to the delivery address supplied.

If you have not received the item after completion, please contact us via email: support@beyerdynamic.com.au and quote the job service number. 

All goods shipped can be tracked.

What do I do if my goods were damaged during shipping?

Please contact Synchronised Technology (Syntec), via email: support@beyerdynamic.com.au as soon as the damaged goods are received.

When you receive a damaged package, before signing, make a note on the consignment note "package damaged"

Where can I find a part number for what I want to order?

Contact us via our email address support@beyerdynamic.com.au.

When we receive your inquiry, we will supply you with part number, cost of goods and how to order.